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Shipping Info

 

 

Available Shipping Methods

 

Standard Shipping  - will be sent via our choice of the most economical method (which may USPS Priority Mail) and typically takes 5 to 7 days to deliver from the time your shipment is received by the carrier. Additional shipping time may be required for orders to Alaska or Hawaii, shipments which experience delays from the carrier, shipments which experience damage or loss by the carrier.

 

 Expedited Shipping  - will be sent via our choice of the most economical method  that provides for delivery within 2 to 3 business days after the order has been received by the carrier. This option is typically shipped via UPS 2nd Day Air or UPS 3 Day Select. Additional shipping time may be required for orders to Alaska or Hawaii, shipments which experience delays from the carrier, shipments which experience damage or loss by the carrier.

 

Express Shipping - will be sent via our choice of the most economical method  that provides for delivery within 1 to 2 business days after the order has been received by the carrier. This option is typically shipped via UPS Next Day Air. Additional shipping time may be required for orders to Alaska or Hawaii, shipments which experience delays from the carrier, shipments which experience damage or loss by the carrier.

 

Free Shipping - HardyPet may, at its discretion, offer free shipping to customers for various reasons including but not limited to, product promotions, autoship orders, and minimum purchase amounts. Free shipping will be sent via our choice of the most economical method (which may USPS Priority Mail) and typically takes 5 to 7 days to deliver from the time your shipment is received by the carrier. Additional shipping time may be required for orders to Alaska or Hawaii, shipments which experience delays from the carrier, shipments which experience damage or loss by the carrier. Free shipping policies may change at any time without additional notice and is not guaranteed to be available.

 

 

Processing Time

 

HardyPet provides prompt and accurate processing and shipping on all orders. Orders received by 3:00pm (CST) Monday through Friday are usually shipped the same day. Orders placed after this time will be shipped the next business day. Weekend orders will be shipped on Monday. In cases of inclement or severe weather please allow for additional delivery time.

 

Package Damaged or Missing

 

 HardyPet takes great care to properly package and handle all orders to reduce the likelihood of damage occurring.  However, occasionally a carrier may inadvertently damage or misplace an order in transit. Should your package become damaged or missing, please contact our customer service team to initiate a claim against the carrier. We will work with you and the carrier to determine the location of any lost packages, learn the extent and cause of any damage, and provide replacement product if warranted. Please ensure that the shipping address provided to HardyPet with your order allows for safe delivery without the possibility of theft or damage at the delivery location. HardyPet and our carriers are not responsible for loss once the package has been delivered.